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6.1 Krollit accepts orders with shipments on Italian, European and non-European territory.

6.2 The goods based on the destination and the service requested by the customer will be delivered to the couriers with whom we work:

G.L.S: for shipments of the company headquarters Holzmann and Zipper machines up to 30 kg

Dachser: for shipments of zipper machines over 30 kg;

Gebrueder Weiss: for shipments of Holzann machines over 30 kg;

within 3 - 6 working days (Saturday, Sunday, holidays excluded) from the payment of the order.
The shipping costs for the goods are borne by the customer and are expressly indicated at the time of order. In special cases and if you live on the islands or in a peripheral area, the delivery times can be up to 6-9 days.

The goods will be delivered to the destination specified at the time of order.

6.3 The customer receives an e-mail confirming the shipment. At the request of the customer we send the transport number, which is useful for monitoring the delivery of the purchased goods.

Krollit can not be held responsible in the event of a delay in the performance of the order or the delivery by the carrier.

Delivery is at street level, unless otherwise stated at the time of order and acceptance of the request by Krollit
Upon delivery of the purchased products, the customer is obliged to verify that the number of packages conforms to the instructions in the order confirmation, that the packaging is intact, undamaged, not wet or altered, not even in the closure material (adhesive tape) gluing and strapping).

In the event of damage to the packaging, the non-conformity of the packages shall be complained of without delay by adding the words "CONTROL RESERVE" stating the reason for the provision (eg "perforated packaging", "shredded packaging", "open package") on the bill of lading the specified is courier.
The customer is obliged to open the items no later than 3 days after delivery of the order to check that they are complete and that the products are intact.
Any issues relating to the physical integrity, completeness and accuracy of the Products must be reported within 3 days of delivery by sending an e-mail to the address info@h-z-g-maschinen.com