REPLACEMENT / REFUND

REPLACEMENT / REFUND

The Consumer Code provides that the customer, as a consumer and thus the natural person acting for purposes which are not related to the profession, has the right to withdraw from the contract of sale without giving a reason and without any costs. within and not later than fourteen days from the date of delivery or from the day on which the customer or a third party named by him obtains the physical possession of the purchased goods.

The customer can proceed as follows because of the reason for the return:

RETHINK

If you withdraw from this contract, you will be reimbursed for any payments made to us, including shipping charges (excluding any additional costs arising from the choice of any other method of delivery than the cheapest standard delivery method) we have immediately and in any case at the latest 14 days after the date on which we were informed of your decision to withdraw from the contract.

These refunds will be made using the same payment method you used in the first transaction, unless you have expressly agreed otherwise. In no case will you incur fees for this refund. The refund may be suspended until receipt of the goods or until proof of the return of the goods by the consumer, whichever is the earlier.

And, send back the goods or hand them over to us Sandra Gaspar - Via G. Falcone 36 / C - 83020 Sirignano (AV), immediately and in any case within 14 days from the date on which you communicate your withdrawal from the current contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. "The cost of returning the item will be at our expense." Or, "The direct cost of returning the item has to be borne." You are only for the impairment of the product resulting from the handling of other than what is necessary to type, characteristics and how the assets operate. 'Article 2 (2) (c) to (e), Article 5 (3) of the Consumer Code

 
 

 

Non-compliant item, defective item, non-functional item, damaged item during transportation **                                          

1. Request a return by e-mail to the address info@h-z-g-maschinen.com Indication of the reason for the return of the goods;

2. Sole proprietorship Sandra Gaspar reserves the right to request from the customer photos and / or videos proving the damage suffered by the product received;

3. Krollit sends the courier to pick up the goods at his own expense (if available, the customer sends Krollit the goods at his own expense);
4. Upon return of the item to the Krollit Warehouse, a new item will be viewed and returned, the item returned will be returned or the replacement item will be shipped based on the damage suffered and / or the cause of non-functioning of the item.

 
 

* In the event that the customer decides to return the goods via a courier of his choice, the return of the goods until the time at which Krollit confirms receipt of the goods is the customer's responsibility.
If the goods are damaged during the return shipment, Krollit is responsible for informing the customer of the incident, so that he can file a complaint against the carrier of his choice and refund the value of the goods, provided that he is insured. Therefore, Krollit will provide the product to the customer and cancel the withdrawal.
** For defective and non-functioning items, notification to Krollit must be made within 14 days of receipt of the item, otherwise the customer must use the service center specified in the WARRANTY section.

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