FAQ - Frequently Asked Questions & Answers


 


 

Here you will find various ordering options at Krollit.


  •  Internet: You can select the products found on the website by placing them in the shopping cart with the corresponding button.
  •  Phone: For orders and information call the number: +39 3477725600. If you have difficulty contacting us, call +39 08119207919. Hours: Monday to Saturday or 9:00 to 20:00 Saturday to 9:00 to 18:00
     For orders and information send via WhatsApp to the number: +39 347 7725600
  •  Letter: For orders and information write to:  Krollit - Via G. Falcone 36 C - 83020 Siringnano (AV) - Italy

 

If I placed several orders, do I have to pay the shipping costs several times?

Orders are registered within 21.00 hours. If you have orders the same day, you pay the shipping costs only once. On the other hand, if the orders have been placed one or more days later, the shipping costs will be calculated for each delivery.

Can I cancel my order?

It is possible to cancel the order only within 20 hours of the day it was executed by contacting our customer service number +39 3477725600 or sending an e-mail to iinfo@h-z-g-maschinen.com

Is it safe to order online?

We use the most advanced cryptographic techniques to protect your information and prevent it from being read and used by third parties. For example, we use the SSL (Secure Socket Layer) network protocol.

Can I change the delivery address?

At the moment you can not change the address on the website, but you must contact our customer service on the phone number 3477725600 or send it by e-mail to info@h-z-g-maschinen.com.

How do I know if my order has been registered?

If you have provided your e-mail address at the time of the order, you will receive the order confirmation by e-mail. Otherwise, we recommend that you contact customer service at +393477725600 or send an e-mail to info@h-z-g-maschinen.com


 

 

Customer

Everything under control with just a few clicks!
Creating a personal space is very easy!
On the Home page, click the Customer Area link and continue with the registration by entering an email address, password, name, and last name.
If you do not remember your username or password, contact our customer service at info@h-z-g-maschinen.com.

The advantages of registration:

1.You can complete the purchase process faster because you do not have to enter your personal information every time.

2.You can check the progress of your order.

3.You can update your e-mail address or password.

4.You can create your favorites list using the My Favorites function.
5. You can see the discounts for all items in the shopping cart.

Do you have anymore questions? Call us at 347 7725600 or send an e-mail to info@h-z-g-maschinen.com


 

 

Shipping


Your purchase at your home in absolute safety!

The delivery of the articles takes place by post or by courier service in the whole national and international area. The delivery times are about 5 - 12 days from dispatch of the order by the consumer.

IMPORTANT! All your purchases have insured shipping.

If you notice any irregularities or damage to the packaging at the time of delivery,

You must sign the courier document with the words "AUDIT RESERVE".

(eg due to crushed neck, conditioned neck, open neck ... with details as detailed as possible).

Within the next 24 hours, you will report the incident along with the photos by e-mail to krollitalia@yahoo.it


  

Payment methods

  • Bank Transfer 
  • Paypal                

Invoice

Invoices are issued exclusively in electronic form 


 

COMPLAINTS

Complaints about damaged, defective or missing items will not be accepted in any way unless they are reported by midnight on the day of receipt / collection of the goods.
Packages with obvious signs of damage / tampering must be picked up with "RESERVE OF CONTROL" and immediately reported to our company.

Complaints about damaged, defective or missing items will not be accepted in any way unless they are reported by midnight on the day of receipt / collection of the goods.
Packages with obvious signs of damage / tampering must be picked up with "RESERVE OF CONTROL" and immediately reported to our company.

WITHOUT CONTROL RESERVATION, COMPLAINTS WILL NOT BE ACCEPTED AS THE COURIER IS EXEMPTED FROM LIABILITY FROM THE REGULAR RETURN OF PACKAGES.

From the day after collection we do not accept any claims for damaged, defective or missing items in any way.
We ask for an immediate integrity check.


WARRANTY

The warranty has the following duration:

If the user is a natural person acting for purposes unconnected with business, professional, craft or professional activities, the following applies: 2 (two) years from the date of purchase of the product;
If the user is a legal or natural person acting in the context of his business: 1 (one) year from the date of purchase of the product.


 

 

 

 

 

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